Support

Include your account email and, if it's about a purchase or a sale, the order number from your dashboard. For a listing, paste its link. Photos help with anything about condition or damage.

• Orders, payments & returns: [email protected]
• Privacy requests (access, export, deletion): [email protected]
• Security issues: see security.txt.

If a listing looks counterfeit, isn't as described, sells something prohibited, or is offensive or a scam, report it and we will review it — usually the same business day. Reported listings can be removed and repeat offenders suspended, per our Terms of Service.

• In the iOS app: open the listing and tap Report this listingbelow the seller's name.
• On the website: open the listing and use Report this listingunder the seller's name.
• By email:send the listing link and what's wrong to [email protected].

You don't need an account to report a listing. Reports are confidential — the seller is never told who reported them.

Your payment is authorized at checkout and held — not captured — until you confirm the beanie arrived as described, so if something is wrong, contact us before confirming receipt. Returns are accepted within 3 days of delivery; the Return & Refund Policy has the details by listing type, including as-is items, which are final sale.

How BX authentication works, what each tier includes and what it costs is on the authentication process page. Look up any BX Registry number on the registry. Questions about a submission you've already sent in: email us with the submission ID from your dashboard.

Sign-in trouble

Sign in with the email and password you registered with. If you can't get in, email us from the address on the account and we will verify it with you.

Delete your account

You can delete your account yourself, without contacting us, and it takes effect immediately:

• In the iOS app: Account tab → Delete account, then type your email to confirm.
• On the website: Dashboard → Profile → Delete account.

Deletion removes your profile, listings, messages, offers, reviews and forum posts. Completed orders are kept as the other party's record of a real sale, with nothing on them that identifies you. An account with an order still in escrow or in transit can't be deleted until that order finishes — the app tells you when that's the case. Details are in the Privacy Policy.

The Beanie Xchange app is the same marketplace as this site — one account, the same listings, the same escrow protection. Browsing, buying, listing a single beanie and managing your account are native in the app; lots, drafts, paid BX authentication, offers and messages open the website inside the app, already signed in. If a screen in the app isn't behaving, tell us the app version from your phone's Settings and what you tapped.